Commonly Asked Questions

Where does WeeBox deliver to?

We ship worldwide! 


We already have many of our WeeBox clan receiving Scottish happiness across the world, including the United States of America, Canada, Australia, New Zealand and many more countries! 


When you get to the checkout section of your order, you can choose your country and enter your address information. 

 

Shipping always costs £10.95, no matter where you are in the world! 

 

Unfortunately, we cannot guarantee delivery to military bases and P.O. Boxes but get in touch with us if you have any issues receiving your WeeBox, we’re always here to help!

My order shows the wrong name, how can I change it?

To change the name on your subscription, sing into your WeeBox account here and click on my subscriptions. You will then be able to edit your delivery details by clicking on ‘Edit Delivery Address’ and entering the correct details. This will change the name your future WeeBoxes are delivered to. 

 

If you need to change your billing information, click ‘Edit Billing Information’ in your subscription details instead. 

 

If you need to change the name on your account, you can find out how to do this here

 

My order shows the wrong shipping address, how do I change it?

To change your shipping address, sign into your account here and click on ‘My Subscriptions’. From this page, you can edit your delivery address and this will change the address your WeeBox is shipped to. 

 

The way our subscription works is you pay a month in advance for the upcoming month’s WeeBox which is then shipped at the beginning of the following month. For your address update to be applied, you need to make the change before your monthly payment is taken. If you need to make a change after payment, please contact us and we will do our best to help.

 

Please be aware, once your WeeBox has shipped, we are unable to make any changes.

How do I cancel my order?

If you would like to cancel an order that has already been placed and paid for, please contact us and we’ll do our best to cancel it and refund you!

 

Cancelling your subscription won’t cancel any orders, even if you’ve just placed the order. If you start a subscription and then change your mind, please email us so we can cancel and refund before the WeeBox is shipped.

 

Please be aware, once your WeeBox has shipped, we are unable to cancel it for you but we’ll do our best to help! 

I’ve received a duplicate order, what should I do?

Not to worry and we can help. Please check for any duplicate subscriptions you might have by logging in to your online WeeBox account.

Once you’ve located a duplicate subscription, please cancel it.

If you don’t have a duplicate subscription, please check the quantity number on your order confirmation email. Quantity means the number of WeeBoxes you’ll receive.

Need help? Please contact us

I am a Scottish supplier, how do I get to showcase my gifts inside WeeBox?

We are always excited to speak with new artisan suppliers producing inspiring Scottish products! We would love to hear about you, simply get in touch by emailing amy@weebox.co.uk and we will get back to you as soon as possible.  

 

You can see how we shine a light on our Scottish makers via our Blether series ‘Support Small Scotland’.

One of my WeeBox gifts was faulty, what should I do?

We’re so sorry to hear this!

Our packing team take such care each month when putting together your wee purple box so its so sad to hear of accidents along the way.

We want your WeeBox experience to be as special as possible so please get in touch with photos attached of the damaged item and our team will help you out! 

I think my WeeBox was missing an item, what should I do?

We’re so sorry to hear this! We use Scottish newspaper to wrap our boxes and some of our items are quite small so be sure to check all of the newspaper in your box to make sure it isn’t hiding somewhere! Page 4 of your WeeBlether has a list of all the items so remember to double check this too.

 

We want your WeeBox experience to be as special as possible so please contact us and let us know which item you are missing and we’ll sort this out for you. 

What is the theme of next month’s WeeBox?

The Andy the Highlander WeeBx

Welcome to a celebration of simplicity, nature and the timeless charm of Bothy Living!

Shipping in April, you won’t want to miss this WeeBox, lovingly packed with:

 5 gifts worth far more than the cost of the WeeBox

– The WeeBlether Magazine brimming with stories from Scotland’s best journalists

– The WeeSounds soundtrack

– Free Andy the Highlander virtual tour

– plus exclusive discounts from our Scottish makers … extraordinary value!!

 

WeePeek No. 1

Scotland Pendant RRP £20
 
Discover the heart of Scotland with this sterling silver, resin silhouette of Scotland filled with genuine dried heather from the Outlander filming location, Fraser’s Ridge.

 

Untitled (10.031 x 6.437 in).pngIMG_2907.jpgIMG_2852 (1).jpgIMG_2518.jpg

 

WeePeek No.2

Chocolate Highland Cow
 
Nestled in the Southern Uplands of Scotland, Kitchen Coos & Ewes is a farm celebrated globally for its Highland Cow safari tours which have become a sensation. This month, enjoy a delectable delight from the farm and a taste of the Highland Coo safari magic!
 

When can I buy the Outlander-inspired WeeBox?

We know how much our clan love Outlander and Jamie and Claire’s epic love story! We have a few Outlander-inspired surprises throughout the year so keep an eye out for announcements on social media or subscribe to our newsletter! 

Our June WeeBox will be Outlander-inspired and we can’t wait to share it with you! This will be on sale from May 1st till midnight on April 31st (UK time). Be sure to order quickly – this one’s always a sell-out! 

When can I purchase the Christmas WeeBox?

Our Traditional Scottish Christmas WeeBox is on sale now until October 31st! Check out this article to see WeePeeks and more! 

What is WeeBox’s refer a friend scheme?

Refer a fellow Scot-at-Heart and you will both receive a discount on your subscription! 

Refer a Friend on our website and once your friend subscribes, you will both receive 10% off your next subscription payment for WeeBox! You can refer a friend on our website here

We just love sharing lots of Scottish happiness with you! 

How do I refer a friend to WeeBox?

It couldn’t be easier! All you have to do is go to our Refer a Friend page here and enter your and your friend’s details. Once you have done this, you’ll both receive an email to confirm and once your friend has set up their subscription, the discount will be applied to both of your accounts! 


Thank you so much for helping us to share Scottish happiness! 

How do I update my account details?

You can change your account details by logging into your online account here. Go to ‘Account Settings’ and you can update your information from there. 

Make sure we have the right email address as this is where we will send important WeeBox updates and all of your tracking details! 

How much does WeeBox cost?

The prices for our WeeBox subscriptions in British Pounds are:
 
1 and 3-month subscription – £37.50 plus £10.95 tracked shipping
 
6-month subscription – £34.50 plus £10.95 tracked shipping
 
12-month subscription – £31.50 plus £10.95 tracked shipping
 
The prices on the site will automatically convert to your local currency. You can change which currency you view the prices using the dropdown menu at the top of the site.
 
If your country’s currency is not listed, the prices will be in British pounds and will convert to your local currency when you checkout based on the conversion rate at the time. You can check your local conversion here.
 
You can see our prices and more details about our subscription here.
 
Our WeeBoxes are worth approximately £50 before shipping so this is really canny value! We would love to welcome you to our WeeBox Clan!

How do I return my WeeBox?

If you would like a refund for a WeeBox you have received, you can return it to us at your own cost and risk. Once it has arrived with us, we will process the refund for you. You can send it to: 

WeeBox

c/o Mail Marketing

42 Methil Street

Glasgow

G14 0SZ

Scotland

UK

 

Let us know when you have returned your WeeBox so we can keep an eye out for it. 

 

Alternatively, WeeBoxes make great gifts! 

Tracking Updates from WeeBox HQ

We’re always looking for ways to improve your WeeBox experience so as of March 2023, we will be using Royal Mail for the tracked delivery of your WeeBox. 

 

In March 2023, your tracking email will come from WeeBox HQ and we will be sure to let you know of any future updates regarding this email. 

 

You may find that you receive fewer tracking update emails than before but we are confident that the new tracking process will provide you with a more comprehensive report of your WeeBox’s journey from Scotland to you. 

 

You can read more about how the Royal Mail tracking will work here

 

Shipping usually takes up to 21 days but international delivery can be unpredictable so it can take a wee bit longer. We’re always here to make sure you do receive your Scottish happiness so please let us know if you have any concerns.

What is a WeeBox subscription?

WeeBox is carefully curated every month to make you feel proud, surprise you and give you a wee grin.

We bring you Scottish discoveries centred around a Scottish theme delivered straight to your door. Please have a wee peek at some of our past WeeBoxes

The way our subscription works is you pay a month in advance for the upcoming month’s WeeBox which is shipped in the first week of the following month. Orders are tracked and you will receive tracking information so you can follow WeeBox’s journey from bonnie Scotland to you! 

Take a #wheresWeeBox snap of your WeeBox and share with us to be in with a chance of winning free gifts.

Can I give WeeBox as a gift?

Oh aye!! The spirit of giving is well and truly alive here at WeeBox HQ!

Simply choose their gift plan from our ‘Gifting’ page and we will produce a beautiful personalised card to be included inside their WeeBox – complete with their name and your special message.

This subscription will not automatically renew, so easy to order as a one-off – the perfect, unique gift!

How do I enter the #wheresWeeBox competition on social media?

It couldn’t be easier! Just post your photos of you and your WeeBox to Facebook, Instagram or Twitter with the #wheresWeeBox. We will then announce the winner on social media and in our WeeBlether magazine! We can’t wait to see all of our WeeBox clan’s posts! 

How do I update my billing information?

You can change your billing information by logging in to your online account here. From your account home page, go to ‘My Subscriptions’ and click on ‘Edit Billing Address’ next to your billing information. 

How does WeeBox’s billing system work?

The way our subscription works is you pay a month in advance for the upcoming month’s WeeBox so as long as you make a payment before the end of the month, you will receive the next month’s WeeBox. Please remember we are in Scotland so be aware of time differences if placing your order on the last day of the month. If you think you’ve missed the deadline, send us an email to hello@weebox.co.uk and we’ll do our best to help!

 

All of our subscriptions are billed monthly and your payments are taken on the same date every month from the day you begin your subscription. This means that if you place an order on the 18th of the month, your next payment will also be on the 18th of next month. 

Who should I contact once I have returned my WeeBox?

If you have returned your WeeBox, please let us know by emailing hello@weebox.co.uk. We will process a refund for you when we receive your WeeBox.

How do I track my WeeBox?

We ship your WeeBox in the first two weeks of each month. You will receive an email with tracking information when your WeeBox is winging its way to you. 

 

When you have your tracking number, you can enter it here on the Royal Mail website to access your tracking information. 

 

Once your WeeBox has left the UK, it will be handed directly to your local postal service (USPS, Canada Post, etc.). Your original tracking number from Royal Mail will remain the same for the whole shipping process so you can use the same tracking number on your local service’s website. There is also a link to ‘Continue ‘Tracking’ on your Royal Mail tracking page which will also take you to your local tracking. 

 

 

 

How do I order a gift subscription?

We have a gifting section on our website where you can order a gift subscription.

Simply add your chosen subscription length to your basket and follow the checkout process as normal.

Don’t forget to add your FREE personalised note!

Unlike our normal subscriptions, these do not automatically renew each month. You can find more here.

I’m having trouble placing an order, what can I do?

We’re sorry to hear you’re having trouble placing an order on the website. We accept American Express, Mastercard, Visa and PayPal. Please ensure your card issuer allows international payments as we’re based in Scotland and check the order form is complete to the exact requirement.

 

When you successfully place an order you’ll automatically receive an order confirmation email.

 

If you’re still having trouble, please try ordering on a different device. Let us know if you have any questions, we’re always here to help! 

How can I find the social media accounts of the Scottish suppliers in my WeeBox?

We love being able to showcase small Scottish businesses to our WeeBox clan! Our suppliers for January’s Je Suis Prest 2024 WeeBox are: 

 

Hamilton & Young

hamiltonandyoung.co.uk | Hamilton & Young | @hamiltonandyoung

 

Your Piece Bakery

yourpiecebakingcompany.com \ Your Piece Baking Company | @yourpiecebakingcompany

 

Michelle Goring Art

Michelle GoringMichelle Goring Art | @michellegoringart

 

The Wee Book Company

theweebookcompany.com | The Wee Book Company | @theweebookcompany

 

Shearer Candles

shearer-candles.com | Shearer Candles | @shearercandles

 

How do I update my delivery address?

To change your delivery address, sign into your account here and click on ‘My Subscriptions’. From this page, you can edit your delivery address and this will change the address your WeeBox is shipped to. 

 

The way our subscription works is you pay a month in advance for the upcoming month’s WeeBox which is then shipped at the beginning of the following month. For your address update to be applied, you need to make the change before your monthly payment is taken. If you need to make a change after payment, please contact us and we will do our best to help.

 

Please be aware, once your WeeBox has shipped, we are unable to make any changes.

How do I update my payment information?

To update your payment information, you can sign into your account here and click on my subscriptions. From this page, click on ‘Edit Payment Method’ and here you can follow the instructions to add new cards and change your payment method. See below: 

If you can’t see the ‘Edit Payment Method’ button, your subscription may be On-Hold due to a missed payment. You can fix this by going to ‘Past Orders’ and clicking ‘Pay’ on the failed order. This will take you to our checkout page where you can enter new payment details.

My WeeBox has been returned to sender, what should I do?

We would recommend contacting your local delivery provider first to see if delivery can be rearranged. The tracking number you received from Royal Mail when your WeeBox shipped is the same for your local delivery provider so you can use this when you contact them.

 

If not, contact our WeeTeam and we will do our best to help you out! 

My WeeBox is missing, what do I do?

 

You should receive tracking updates via email from WeeBox, and you will be able to track this on the Royal Mail website for the whole journey. Please check this and get in touch with your local courier if they have your WeeBox for extra delivery information.

 

Normally we would advise shipping can take up to 21 days, however, as international shipping is so unpredictable at the moment, we would kindly ask that you allow for extra time for your box to land with you.

 

If your WeeBox is showing as having been delivered but you haven’t received it, please contact your local delivery provider before getting in touch with us. Services, such as USPS, have forms specifically for reporting missing items that are showing as having been delivered and we require you to follow this process before we can take any next steps.

 

If you’re still worried, you can get in touch with us and we will look into it for you. 

What is the difference between a gift subscription and a normal subscription?

All of our subscriptions are billed monthly and are paid a month in advance for the upcoming month’s WeeBox.

However, unlike our normal subscription, which is ongoing until you cancel it, our gift subscriptions automatically expire after your chosen number of months.

 

For a special touch we offer FREE personalisation of their card inside with their name and a special message from you.

 

We also have a bonnie wee gift card which can be printed out and lets your loved one know they will be receiving the gift of Scotland! 

How do I change the length of my subscription?

To change the length of your subscription, sign into your account page here. When you click on ‘My Subscriptions’ you will see the option to ‘change duration’ at the bottom of the page. 

 

When you click this, it will take you to the check out process. All you have to do is choose your new subscription length and complete the check out process. This will cancel and replace your previous subscription and change your billing date to the date you are ordering. 

 

Please be aware that gift subscription durations are unable to be changed. If you would like to extend a gift subscription, you will have to place a new order for a subscription. 

I’ve been contacted on social media by another WeeBox account, what should I do?

These accounts are nothing to do with WeeBox and we would only ever contact you directly from our main WeeBox social media pages. Forward them on to us and please block and report these accounts and any other who contacts you claiming to be us. Also please do not click any of the links they send you as this might be a scam. If you want to double check anything, send us a message on our main accounts and we’ll confirm for you! 

How do I update my payment information?

To update your payment information, you can sign into your account here and click on my subscriptions. From this page, click on ‘Edit Payment Method’ and here you can follow the instructions to add new cards and change your payment method. See below: 

If you can’t see the ‘Edit Payment Method’ button, your subscription may be On-Hold due to a missed payment. You can fix this by going to ‘Past Orders’ and clicking ‘Pay’ on the failed order. This will take you to our checkout page where you can enter new payment details.

I’ve missed a monthly WeeBox payment, what should I do?

The way our subscription works is you pay a month in advance for the upcoming month’s WeeBox so as long as you make a payment before the end of the month, you will receive the next month’s WeeBox.

If you have missed a payment, your subscription will be On-Hold. You can reactivate it by logging into your online account, going to ‘Past Orders’ and clicking ‘Pay’ on the failed order. If this is in the same month as the payment was attempted, you will still receive the following month’s WeeHox. 

If you update your payment method after that month has passed, please email us at hello@weebox.co.uk when you have made your payment and we will make sure you’re not missing out on any Scottish happiness!

When will my next WeeBox ship?

 

The way our subscriptions work is you pay a month in advance for the upcoming month’s WeeBox which is then shipped in the first two weeks of the following month.

 

Orders are shipped at the beginning of each month and you will receive an email with your Royal Mail tracking number which you can use on both the Royal Mail website and your local delivery provider’s (for example, USPS) website.

 

Please check your spam folder for this email and add to your contacts to receive tracking information updates.

Can I gift a Past WeeBox?

Yes, and we’d love to help you out! You can find them here on our website. If you have any specific requests, contact us letting us know which item you would like to buy. 

Can I order a past WeeBox?

Yes, and we’d love to help you out! You can find them here on our website.

 

If you have any specific requests, contact us letting us know which item you would like to buy. 

 

If you would like to see some examples of Past WeeBoxes, search #wheresWeeBox on social media to see posts from our WeeBox Clan!

 

How do I enter a personal message?

When you get to the check out, there is the option to add a gift note in the shipping details area.

If you didn’t see this when placing an order or would like to change it, contact us and we will do our best to help you out!

I can’t access my account, what can I do?

Double-check all of your details and try again on a different device.

If this still doesn’t work, you can reset your password through this link.

If this still doesn’t work, get in touch with us and we can set you up with a temporary password to regain access to your account.

The final price I have been charged is different from the website, why?

We are based in Scotland so the prices shown on our website are in British pounds. Your payment will be taken in your local currency and this will be based on the conversion rate at the time of your order. You can check what the current conversion rate is here.

 

If you have any questions or think there has been a mistake, feel free to contact us! 

I have been charged for the delivery of my WeeBox order, why is this?

Firstly, thank you for being such a special and valued part of our WeeBox Clan.  We love having you and sharing Scottish happiness with you.  

Your items may be delivered by Delivery Duties Unpaid (DDU). Subsequently, customers may have to pay import VAT and a handling fee in the receiving country before they can receive their parcel from our delivery partner.

How these DDU’s are being applied is different in each country so we are unable to share exactly what this will mean month to month for your WeeBox.  

The amount you may be charged depends on the value of the items you have ordered and while we do our best to avoid extra charges for subscription WeeBoxes, we would ask that you are aware of this, especially with Emporium orders.

 Should you wish to make any changes to your WeeBox subscription, we are always here to help.

What can I expect to receive in my WeeBox subscription box?

Each WeeBox is filled with at least 5 traditional and iconic Scottish products showcasing the best from our network of Scottish, artisan suppliers. All worth over £50 and often exclusive to WeeBox, we guarantee they will fill you with pride, surprise you and give you a wee grin! They come packaged in Scottish newspaper (so you can have a peek at the headlines!) and are a combination of luxury, quirky and heritage items that you can wear, eat, read or display in your home … to inspire you and also the next generation you may be teaching about their Scottish roots!

 

You will also receive a monthly WeeBlether magazine filled with exclusive Scottish content and stories from you, our WeeBox clan, as well as information on your gifts! Not to mention an exclusive virtual tour from internet-sensation Andy the Highlander and a carefully curated WeeSounds playlist! 

If you would like to see some of our past items, search #wheresWeeBox on social media to see posts from our WeeBox Clan!

Do you offer any discount codes?

We sometimes offer discount codes through partnerships or in our newsletter which you can sign up for on our site. 

 

Please be aware that you can only use one discount code per order.

How do I skip a month of WeeBox?

It couldn’t be easier! Simply log into your account and choose the option to ‘skip one month’.

When you do this, this will skip your next payment and your subscription will automatically restart the following month. 

How do I cancel my subscription?

Thank you for having been a part of our WeeBox clan – we’re sad to see you go.

Remember you can always skip a month of WeeBox instead!

You can cancel your subscription by logging into your online account. From your account page, go to ‘My Subscriptions’ and click ‘Cancel’ at the bottom of the page. 

I think I have placed an extra order by accident, what can I do?

To double check, please sign into your account here and click on ‘My Subscriptions’. From here you will be able to see and change the quantity of subscriptions you have. 

If you need to cancel a subscription, you can find out more about this here

If you need to cancel an order you have already placed, you can find out more about this here

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