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COVID-19 International Shipping – Delivery & New Tracking Update

We hope that you remain safe and well. We wanted to give you an update on our WeeBox subscription service during these unprecedented times.

Your WeeBox shipping service just got better!

Providing the best shipping service we can to our valued subscribers, especially in these challenging times is ever more important. So as of the 1st February we are moving all WeeBoxes to a tracked service – which means better value and service.

Benefits:
– Competitive tracked pricing for all WeeBoxes paid for in February and shipped in March 2021
– Better service with more shipping communication
– Direct information from your local shipping agent
– Peace of mind

What happens next?
– Your February payment for your March WeeBox will have the new price applied
– The March ‘Scottish Brunch’ WeeBox will be shipped by Whistl in the first week of March
– You will receive ‘Dispatch’, ‘Out for Delivery’ and ‘Delivered’ emails from Whistl and also additional emails from your local postal service for the ‘final mile’
– Any queries about shipment can be sent directly to Whistl not to our WeeBox accounts team (details in your shipment emails)
– Your WeeBox will take approx 20 working days to land

What do you need to do now?
– Nothing at all!
– Your next February subscription will automatically renew with the new price applied.

Shipping Timescales
Our delivery partners are experiencing high volumes and delays due to current international postage challenges (unprecedented Christmas backlog, Brexit, Covid measures and reduction in international flights plus the UK currently in national lockdown).  Royal Mail is operating but have advised that delays should be expected.  Please be reassured we are taking every precaution to ensure your WeeBox arrives safely and as quickly as possible.  For example, as a goodwill gesture to our loyal WeeBox Clan we are paying all Covid shipping supplements and not passing them on as part of your postage costs.

For more information, we have included the Royal Mail International Update page here.  This is updated daily by country where there may be additional issues in shipping times:

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

We are all in this together and thank you for your support for WeeBox and our Scottish  suppliers who create your gifts – it is gratefully appreciated.

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What is WeeBox?

WeeBox is Scotland’s subscription box – delivered straight to your home each month brimming with Scottish gifts to make you feel proud, surprise you and give you a wee grin!  WeeBox can be a wee treat for you, or a special gift to the Scot or Scot-at-heart in your life.

A WeeBox subscription box provides you with carefully selected gifts, often exclusive and can’t be bought outside of Scotland – always curated around a fun, Scottish theme!

If you are gifting WeeBox, we offer FREE personalisation of the card inside with their name and your special message.

Our excellent, dedicated customer services team are here to help anytime and we cannae wait to send you Scottish happiness hello@weebox.co.uk

What can I expect to receive in my WeeBox subscription box?

Each WeeBox is filled with at least 5 or 6 traditional and iconic Scottish products showcasing the best from our network of Scottish, artisan suppliers. All worth over £50 and often exclusive to WeeBox, we guarantee they will fill you with pride, surprise you and give you a wee grin! They come packaged in Scottish newspaper (so you can have a peek at the headlines!) and are a combination of luxury, quirky and heritage items that you can wear, eat, read or display in your home … to inspire you and also the next generation you may be teaching about their Scottish roots!

Can I give WeeBox as a gift? Or purchase a past WeeBox?

Oh aye!! It’s the perfect gift for anyone with Scottish connections or just a love of our bonnie Scotland!

Simply choose their gift plan from our ‘Gifting’ page and we will produce a beautiful personalised card to be included inside their WeeBox – complete with their name and your special message.

This subscription will not automatically renew, so easy to order as a one-off – the perfect, unique gift!

Past WeeBoxes
Missed out on a past WeeBox? From time to time, we release a limited number of past WeeBoxes for sale, take a peek here: www.WeeBox.co.uk/past-WeeBoxes/

Giving Back to Scotland

How does my WeeBox subscription help Scotland?

We love our bonnie Scotland here at WeeBox HQ!  WeeBox was founded in 2016 from a deep passion to share Scotland with Scots and Scots-at-heart all over the world.  

Take a peek at just some of the charities we have supported on our ‘Giving Back’ page, through donations and fundraising.

Additionally, we support our small, Scottish suppliers through promoting them inside WeeBox and helping make our subscribers their customers. You can read more on our Blether pages under our ‘Support Small Scotland’ series.

We also take our commitment to Scotland’s environment seriously, ensuring we drive electric cars, minimise waste and single-use packaging.

Subscriptions

How much does it cost to subscribe or give a subscription as a gift?

WeeBox subscription boxes are listed in your local currency at a monthly price at check out.  Take a peek at our ‘Subscribe’ page to view all the plans … when you subscribe for a 6 or 12 months period, the deal gets cheaper, always important for a canny Scot!

Do You Ship Internationally?

Yes, we ship internationally and indeed worldwide! There’s nowhere we can’t send some Scottish happiness. We have thousands of WeeBox Clan subscribers all over the world and have sent literally hundreds of thousands of WeeBoxes to every corner of the globe! If you have any queries, contact us at hello@weebox.co.uk.

Payment

What Payment Methods Are Accepted?

PayPal and by credit card.  We are always looking to improve and are investigating other convenient payment methods for the future.

Orders & Returns

How do I place an Order? Or I am having difficulties and need a response?

Find out how WeeBox works here or subscribe now

Please ensure you read how to order carefully and check your confirmation email. Remember that subscription plans automatically renew and that you can cancel at anytime.

Have a query? No problem! Our dedicated WeeBox team is here to help. Simply drop them an email at hello@weebox.co.uk and they will get back to you asap.

Is my WeeBox tracked? When does my WeeBox ship? How long does it take?

Your WeeBox will ship in the 1st week of each month via Royal Mail untracked, unless you choose tracking at checkout.  At this time, we strongly recommend you choose ‘tracking’ at check out.

It can take around 20 working days to land on your shores. No signature is required but it will not fit through your letterbox.

As of the 1st February 2021, we are moving ALL WeeBoxes to a tracked service – which means that your upcoming February payment for your March ‘Scottish Brunch’ WeeBox will include a tracked service.

Can I cancel my subscription service?

You may cancel your order at any time. Easy, no commitment and no tie in. Please remember that plans automatically renew and you can cancel at anytime.

This can be done via your online account or you can let our team know who can help.  If you forget to cancel and your Weebox has shipped, we ask that you return it to us for a full refund. The cost of shipping back to us is at your expense and as soon as we receive your WeeBox will we process the refund (please see below FAQ for more details)

We ask that you cancel before your next payment is due to avoid your next WeeBox shipping and certainly, before the last day of the month.  We ship all orders from the 1st of each month, so it will be impossible to stop your next WeeBox.

How Do Refunds & Returns work?

To cancel your order and receive a refund, you must inform WeeBox by email, giving us your name, address and order reference. You must return the products to WeeBox as soon as practical from notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. WeeBox has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. Your refund will be immediately credited to you upon receipt of your returned WeeBox.  Please return to the mailing address on your WeeBox:

WeeBox

c/o Mail Marketing

42 Methil Street

Glasgow

G14 0SZ

Scotland

UK

WeeBox will refund the purchase price and delivery costs using the same method originally used by you to pay for your purchase.

Remember, always try to cancel before your next payment is due and certainly before the last day of the month to ensure that your WeeBox is not shipped.

Supporting Small Scottish Suppliers

I would like to feature my products in WeeBox. How do I contact you?

We are always excited to speak with new artisan suppliers producing inspiring Scottish products! We would love to hear about you, simply email hello@weebox.co.uk and we will get back to you as soon as possible.  

You can see how we shine a light on our Scottish makers via our Blether series ‘Support Small Scotland’.

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